Privacy policy

Important note about Chartis Insurance Hong Kong Limited (hereinafter called “Chartis Hong Kong”) website

• Terms, conditions, limitations and exclusions apply. A full copy of the policy wording and complaints procedure is available on request.
• Chartisinsurance.com.hk privacy statement
  Any personal information you transmit to Chartis Hong Kong via this website will only be used for purposes of processing your application, the assessment and processing of claims and any other administration relevant to any policy issued by Chartis Hong Kong. Statistical information derived from personal information transmitted to Chartis Hong Kong via this website may be shared with third parties but will not include any personal identifiable data.
• Chartisinsurance.com.hk privacy policy
  Chartis Hong Kong recognizes and shares the privacy concerns of visitors to this web site. Several measures are taken on this site to safeguard your personal information while providing personalized services to you
  
• FAQs about privacy data.
  • What personal information does Chartis Hong Kong collect? 
    Chartis Hong Kong asks for information necessary to provide you with up-to-date, personalized data from this web site, to develop and improve products and services offered by means of this web site, and to maintain and improve customer service. This information includes your name, e-mail address, and information about pages you have requested from Chartis Hong Kong. If you request information about insurance product and service rate(s) from Chartis Hong Kong or any member companies of American International Group, Inc. (“AIG”) (collectively called "CHARTIS"), Chartis Hong Kong may ask for your contact information in order to send you this product information. The information collected by Chartis Hong Kong is not shared with third parties who are not Chartis Hong Kong unless we are required to do so by law. 
    
    Chartisinsurance.com.hk uses "cookies" to gather statistical information concerning web traffic and usage patterns. Cookies do not track your name, e-mail address, or similar personal information.
  • Is my information secure? 
    Chartis Hong Kong takes several measures to handle your information securely. Access to this web site's servers is limited to employees, agents, and contractors of Chartis Hong Kong. Standard practices require these personnel to preserve the confidentiality of user information they receive while performing their jobs and conducting the business of Chartis Hong Kong 
    
  • How does Chartis Hong Kong use my information and what is the benefit to me? 
    Chartis Hong Kong uses the information to generate accurate rates, provide a content-rich user experience and to improve this web site. In addition, if you purchase any product through Chartis Hong Kong, the information will become subject to the privacy policy of Chartis Hong Kong .
    
    Chartis Hong Kong may send you an e-mail about services and products offered by Chartis Hong Kong or CHARTIS or their third-party partners. If you do not wish to receive these e-mail messages please email to cs.hk@chartisinsurance.com
  • Does Chartis Hong Kong disclose collected information to third parties and can I choose how Chartis Hong Kong uses the information? 
    Third parties may offer services which are accessible from this web site, including access to information delivered over the Internet. Chartis Hong Kong is not responsible for the privacy practices or the content of any other web sites that are linked to or from this web site. Any information you provide to these third parties will be subject to their respective privacy policies, and not to this privacy policy. Please read third parties' privacy policies carefully before sending such third parties any personal information.
    
    Chartis Hong Kong may share personal information with CHARTIS to provide services to you and inform you of services, news and products which may be of interest to you. Chartis Hong Kong may also share personal information with third parties who provide services to Chartis Hong Kong and CHARTIS. 
    
    Chartis Hong Kong participates in several insurance industry supported databases. Your information may be shared in the normal business of conducting insurance operations. Your information may be shared if you become a customer or claimant of Chartis Hong Kong, with
    1) a third party providing services for Chartis Hong Kong, such as claims investigations, appraisals, or the detection of fraud or material misrepresentations; 
    2) insurance regulatory authorities; 
    3) law enforcement agencies or other governmental authorities to protect the interests of Chartis Hong Kong or to report illegal activities; and 
    4) organizations conducting actuarial or research studies.
  • How can I change or delete my personal information? 
    If you have any questions about this privacy policy, or if you would like to change any of your information on file with us, please e-mail tocs.hk@chartisinsurance.com. In the event of any inconsistency between the English and Chinese version of this website, English version which prevails.