What should we do if there is a claim or we suspect that something has happened that may give rise to a claim?
Report the claim or the relevant circumstance to us as soon as possible. Please refer to the notification procedures for further details.
How do we submit a notification to you?
Written notification should be sent to us at the following address or fax number:
Chartis Insurance Hong Kong Limited
Claims Department
46/F, One Island East
18 Westlands Road
Hong Kong
Fax No: +852 2838 9916
What documents are necessary for reporting a notification?
Please refer to the list of documents required .
How will we know whether the notification submitted is being processed?
On receipt of your written notification, we will send you a written acknowledgment . If you do not receive it, please contact us.
How should we handle a claim made against us?
You have the duty to defend the claim. This responsibility includes, but is not limited to, retaining legal representatives to advise you on the defense.
What is the process for retaining a legal representative to handle a claim on our behalf?
Prior written consent is required from us before you incur any defense costs. You should provide us with the attorney's curriculum vitae (CV), hourly rates, and the budgeted costs for handling the claim.
Are the legal costs incurred in a defense covered under the policy and how are they reimbursed?
Reasonable and necessary defense costs incurred on a covered claim will be reimbursed according to the terms and conditions of the policy. Copies of the relevant invoices and detailed narratives should be provided to us for our consideration and assessment.
Can we admit liability or enter into any settlement with the claimant?
You should not admit liability or enter into any settlement or incur any costs without our prior written consent.