We recommend that you contact your agent, broker or us immediately with all available information about the loss.
Section 1 - Contract Works
Following an incident that results in loss or damage that may give rise to a claim, the Site Manager or person responsible for site administration should immediately notify your agent, broker or us.
- A description of the cause of loss, i.e. typhoon, rainstorm, driver error, mechanical failure, third party or other cause
- Photographs of the accident scene, including the damage sustained, and any remedial repair work. These photographs should be taken as soon as possible after the incident and periodically during the course of repair work. Digital photographs are acceptable
- Sketch plans, as applicable
- ”Daily allocation of labour” and ”Daywork” sheets, documenting:
- Labour
- Categories of labour
- Number of hours worked and hourly rates
- Overtime and bonus payments - Plant utilization, identifying the type of plant, number of hours worked and rate, and whether self owned or hired in. Standby time should be recorded separately
- Material, equipment and spare parts to be substantiated by purchase invoices
- If design, material, or workmanship failure is suspected or the damage is caused by a third party, retain all damaged items for examination by us or our representatives
- If the loss or damage is the result of a criminal act, such as burglary, robbery, theft or malicious damage, it should be reported to the police. You should obtain a copy of the police report and provide us the reference number of the report together and the address of the police office
Section 2 – Third Party Liability
A. Documents / information required for claims submission- You should provide us as soon as possible with accurate details of the accident to the fullest extent you can
- The contractor should immediately identify and obtain details of all employees and/or witnesses who were present at the time of the occurrence
- Police report number and a copy of statements given by your employees to the police, if any
- Photographs of the accident scene. Digital photographs are acceptable
- Gather and retain as much evidence as possible, providing this does not cause further damage or danger
- Report any accident involving personal injury to the police promptly
- The contractor should not undertake repairs to third party property, except in emergency situations. No repairs should be made without our prior approval or the approval of our representative
- The contractor should immediately forward to us, unanswered, all letters or notices of claim from third party, or any writ, summons, proceedings, impending prosecution or inquest received
- The contractor should not admit liability, assume any obligation, or make any offer or payment without our prior written consent