If you need to file an Automobile Insurance claim, you should notify your agent, broker or us immediately. You should submit a completed Claim Form as soon as possible, together with all relevant documents.
A. Documents / information required for claims submissionFor damage to your own vehicle:
- An estimate of repair costs. You should submit the estimate for our approval before making any repair
- Copy of vehicle registration documents (both side)
- Copy of the vehicle operator's driving license
- Copy of the vehicle operator's HKID Card
- Police report and a rough sketch of the accident
- Details of the third party including name, HKID Card number, telephone number, address, vehicle registration number, brand and model of vehicle, motor insurer and policy numbers, if available
- The name and address of any witnesses
- Do not admit liability or make any settlement with any third party without our prior written consent
- Please submit police report
- Always report a traffic accident to the police
- Following the accident, you should forward to us without delay all communications you received from the police or any other party unacknowledged and without admission of any liability